Perspectives on Industry Trends and Technologies

Jackie Kahle

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Top Stories by Jackie Kahle

A new report sponsored by CA Technologies examines how IT and business leaders aim to sync the security and mobile user experience. CA Technologies’ latest research determines that though top concerns of IT Security practices include the elimination of breaches, data protection and identities – mobility customer experience, in fact, ranks number two in top security priorities. Yes, that really says 42% of respondents say improving mobile customer experience is a top priority for their organization, which is a great thing. After all, did you see how many iPhones Apple sold last quarter? That’s a lot of mobile devices being used for commerce, data collection, work and play. And latest research sees it having an impact on security practices. Digging a little deeper into the results brings more encouraging data: Controllers rank improving mobile customer experience sl... (more)

How Risky Are Your APIs?

Andi Mann from CA Technologies recently pointed out that, at every turn, customers are interacting more and more with businesses through applications. "Think of real estate businesses like Trulia, Zillow and Realtor.com," he wrote in Wired's Innovation Insights. "Or think about restaurants. It used to be that we'd call a restaurant to make a reservation, or even drop in and make a reservation. Now it's all on-line, through OpenTable, or Foursquare." This is the emergence of the Application Economy, where the application becomes the primary point of contact between the business an... (more)

How the IT Team became the A-Team By @JackieKahle | @DevOpsSummit [#DevOps]

Gone are the days when IT was seen as unimportant or unchanging. IT is no longer only about supporting employees—it integral to businesses. CEOs have taken note of the fact that customers are more likely to interact with your brand through an app than a person, and companies are trying to reposition themselves in the new application economy. That allows IT departments to be more innovative and flex their creative muscles. Application economy leaders and laggards Now, IT is no longer a just a cost center, but a strategic weapon.  A recent survey of 1,425 IT and business leaders con... (more)

Best Practices for DevOps Success By @JackieKahle | @DevOpsSummit [#DevOps]

Four Best Practices for DevOps Success Much of what is written about DevOps focuses on the development team and on making things faster. And the ops team is thinking, "Whoa, slow down! We need to ensure there's quality, so going fast with poor quality doesn't help." So dev and ops are immediately at odds with each other, because their goals are different. You want to center all teams around the common objective of having a predictable and reliable customer experience. That's just not a coding issue. There is a difference between quality of code and quality of experience, and wh... (more)

BYOID Exposes the “Digital Divide” Between IT and the Business

A growing number of websites allow visitors to log in using a digital identity from a trusted 3rd party -- like Facebook, Microsoft, PayPal, or Google. The fancy term for this is "federated identity," but most people call it Bring Your Own Identity, or BYOID. In today's application economy, organizations need to securely deliver new apps to grow their business quickly. This can increase IT risks, which puts a premium on an organization's ability to simplify the user experience without sacrificing security. Using an existing digital or social identity issued by a trusted third pa... (more)