Andi Mann from CA Technologies recently pointed out that, at every turn,
customers are interacting more and more with businesses through applications.
"Think of real estate businesses like Trulia, Zillow and Realtor.com," he
wrote in Wired's Innovation Insights. "Or think about restaurants. It used to
be that we'd call a restaurant to make a reservation, or even drop in and
make a reservation. Now it's all on-line, through OpenTable, or Foursquare."
This is the emergence of the Application Economy, where the application
becomes the primary point of contact between the business and the customer.
Much of this is being made possible through the use of Application
Programming Interfaces (APIs) to link front-end applications to back-end
information systems. This approach is exploding in popularity because it
builds on well-understood techniques from the web and leverages ... (more)
New research commissioned by CA Technologies and conducted by Vanson Bourne
shows the role of IT is changing -- and not to benefit IT leaders in many
cases. The survey of 1,300 senior IT leaders worldwide revealed 39% of
respondents now see IT as a service broker or consultant to the line of
business rather than a full-service provider of all IT services; and 35% of
IT spending is occurring outside of the IT department today - and that number
is expected to grow to 44% in three years. Other disturbing findings show
that just 11% see the role of IT as a developer of new, innovativ... (more)
Four Best Practices for DevOps Success
Much of what is written about DevOps focuses on the development team and on
making things faster. And the ops team is thinking, "Whoa, slow down! We need
to ensure there's quality, so going fast with poor quality doesn't help." So
dev and ops are immediately at odds with each other, because their goals are
You want to center all teams around the common objective of having a
predictable and reliable customer experience. That's just not a coding issue.
There is a difference between quality of code and quality of experience, and
Today's IT leaders must feel like they are living in a mash-up of two songs
-"The Times They Are a-Changin" and "We've Only Just Begun."
The question isn't whether the role of IT is changing, it is what you as an
IT leader need to do to get ahead of the change.
A recent global survey commissioned by CA Technologies and conducted by
Vanson Bourne illustrates how radically the role of IT is changing in today's
business -- and not always to the benefit of IT leaders and staffers. The
survey of 1,300 senior IT leaders from large organizations in 21 countries
explored the IT departmen... (more)
The Five Essential Truths of the Application Economy
The Application Economy is here and there’s no turning back. Applications
have become the primary face of business, and they’re easier to use than
ever before. Your customers are far more likely to experience your brand and
interact with your enterprise through a software app than a live person. To
thrive in this new reality, developing and delivering superior user
experiences that engage your customers and staff is now the ultimate
priority. And all of it is enabled by software.
What do you have to know about this business rev... (more)