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Perspectives on industry trends and technologies to help drive innovation in your organization

Jackie Kahle

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Top Stories by Jackie Kahle

Andi Mann from CA Technologies recently pointed out that, at every turn, customers are interacting more and more with businesses through applications. "Think of real estate businesses like Trulia, Zillow and Realtor.com," he wrote in Wired's Innovation Insights. "Or think about restaurants. It used to be that we'd call a restaurant to make a reservation, or even drop in and make a reservation. Now it's all on-line, through OpenTable, or Foursquare." This is the emergence of the Application Economy, where the application becomes the primary point of contact between the business and the customer. Much of this is being made possible through the use of Application Programming Interfaces (APIs) to link front-end applications to back-end information systems. This approach is exploding in popularity because it builds on well-understood techniques from the web and leverages ... (more)

Four Best Practices for DevOps Success

Much of what is written about DevOps focuses on the development team and on making things faster. And the ops team is thinking, "Whoa, slow down! We need to ensure there's quality, so going fast with poor quality doesn't help." So dev and ops are immediately at odds with each other, because their goals are different. You want to center all teams around the common objective of having a predictable and reliable customer experience. That's just not a coding issue. There is a difference between quality of code and quality of experience, and what really matters to an organization is ... (more)

Eliminating Mobility Silos

While Bring Your Own Device (BYOD) programs are very widely adopted, far fewer companies have implemented a comprehensive enterprise mobility strategy. When there isn't a consistent governance policy in place, the approach to mobility tends to become fragmented and siloed, with each department executing on its own strategy. Without a high-level, enterprise view of mobility and the governance policy to support it, mobility management will be supported by a series of redundant and fragmented point solutions, which can be quite costly. Worse still, failure to implement an end-to-en... (more)

Seven Changes Driving the Future of IT

Today's IT leaders must feel like they are living in a mash-up of two songs -"The Times They Are a-Changin" and "We've Only Just Begun." The question isn't whether the role of IT is changing, it is what you as an IT leader need to do to get ahead of the change. A recent global survey commissioned by CA Technologies and conducted by Vanson Bourne illustrates how radically the role of IT is changing in today's business -- and not always to the benefit of IT leaders and staffers. The survey of 1,300 senior IT leaders from large organizations in 21 countries explored the IT departmen... (more)

Why Great Mobile Apps Are Like Great Cocktails

This fun little slideshow takes a different and very thought-provoking look at why your mobile apps should be like great cocktails -- they should be easy to make, delicious to consume, and have your customers coming back for more. Based on an InformationWeek blog post by Pete Waterhouse, which created quite a buzz when it was first posted, the slideshow outlines six great recipes to deliver top-shelf apps. A few examples: Get the base ingredients right. Just as a skilled bartender knows that correct proportions of tequila, Cointreau, and fresh lime equate to a great margarita, ma... (more)