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Jackie Kahle

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Top Stories by Jackie Kahle

Andi Mann from CA Technologies recently pointed out that, at every turn, customers are interacting more and more with businesses through applications. "Think of real estate businesses like Trulia, Zillow and Realtor.com," he wrote in Wired's Innovation Insights. "Or think about restaurants. It used to be that we'd call a restaurant to make a reservation, or even drop in and make a reservation. Now it's all on-line, through OpenTable, or Foursquare." This is the emergence of the Application Economy, where the application becomes the primary point of contact between the business and the customer. Much of this is being made possible through the use of Application Programming Interfaces (APIs) to link front-end applications to back-end information systems. This approach is exploding in popularity because it builds on well-understood techniques from the web and leverages ... (more)

Why Customers are Unhappy with Your Mobile Apps

How quickly do things change in the world of mobility? Just last year, CA Technologies conducted a worldwide survey that told an entirely different story from the one we are hearing today. 2013’s Enterprise Mobility – It’s All About the Apps was a call to action for enterprise IT to keep up with customers mobility demands and employee’s desire for BYOD. If last year was about keeping up with customers’ mobile application demands, this year that issue has all but disappeared. Our 2014 survey respondents released an average of six customer-facing apps last year, and 71 percent of ... (more)

Click the Refresh Button on IT Security By @JackieKahle | @CloudExpo [#Cloud]

The security landscape is evolving more than ever before – not only must chief information security officers (CISOs) deal with constant increasing cyber-attack threats and security breaches but they must keep up with mobility trends and concerns about access to data and protecting identities. Mobility is growing at a fast pace, and though it may be easy to construct more barriers to data access, there are much more effective approaches. A new research report by Vanson Bourne sponsored by CA Technologies dives into the security practices within large enterprises. Survey participant... (more)

Security & Mobile Experience Are Symbiotic By @JackieKahle | @CloudExpo [#Cloud]

A new report sponsored by CA Technologies examines how IT and business leaders aim to sync the security and mobile user experience. CA Technologies’ latest research determines that though top concerns of IT Security practices include the elimination of breaches, data protection and identities – mobility customer experience, in fact, ranks number two in top security priorities. Yes, that really says 42% of respondents say improving mobile customer experience is a top priority for their organization, which is a great thing. After all, did you see how many iPhones Apple sold last ... (more)

Best Practices for DevOps Success By @JackieKahle | @DevOpsSummit [#DevOps]

Four Best Practices for DevOps Success Much of what is written about DevOps focuses on the development team and on making things faster. And the ops team is thinking, "Whoa, slow down! We need to ensure there's quality, so going fast with poor quality doesn't help." So dev and ops are immediately at odds with each other, because their goals are different. You want to center all teams around the common objective of having a predictable and reliable customer experience. That's just not a coding issue. There is a difference between quality of code and quality of experience, and wh... (more)