A new report sponsored by CA Technologies examines how IT and business
leaders aim to sync the security and mobile user experience. CA
Technologies’ latest research determines that though top concerns of IT
Security practices include the elimination of breaches, data protection and
identities – mobility customer experience, in fact, ranks number two in top
Yes, that really says 42% of respondents say improving mobile customer
experience is a top priority for their organization, which is a great thing.
After all, did you see how many iPhones Apple sold last quarter? That’s a
lot of mobile devices being used for commerce, data collection, work and
play. And latest research sees it having an impact on security practices.
Digging a little deeper into the results brings more encouraging data:
Controllers rank improving mobile customer experience sl... (more)
Andi Mann from CA Technologies recently pointed out that, at every turn,
customers are interacting more and more with businesses through applications.
"Think of real estate businesses like Trulia, Zillow and Realtor.com," he
wrote in Wired's Innovation Insights. "Or think about restaurants. It used to
be that we'd call a restaurant to make a reservation, or even drop in and
make a reservation. Now it's all on-line, through OpenTable, or Foursquare."
This is the emergence of the Application Economy, where the application
becomes the primary point of contact between the business an... (more)
Gone are the days when IT was seen as unimportant or unchanging. IT is no
longer only about supporting employees—it integral to businesses. CEOs have
taken note of the fact that customers are more likely to interact with your
brand through an app than a person, and companies are trying to reposition
themselves in the new application economy. That allows IT departments to be
more innovative and flex their creative muscles.
Application economy leaders and laggards
Now, IT is no longer a just a cost center, but a strategic weapon. A recent
survey of 1,425 IT and business leaders con... (more)
Four Best Practices for DevOps Success
Much of what is written about DevOps focuses on the development team and on
making things faster. And the ops team is thinking, "Whoa, slow down! We need
to ensure there's quality, so going fast with poor quality doesn't help." So
dev and ops are immediately at odds with each other, because their goals are
You want to center all teams around the common objective of having a
predictable and reliable customer experience. That's just not a coding issue.
There is a difference between quality of code and quality of experience, and
A growing number of websites allow visitors to log in using a digital
identity from a trusted 3rd party -- like Facebook, Microsoft, PayPal, or
Google. The fancy term for this is "federated identity," but most people call
it Bring Your Own Identity, or BYOID.
In today's application economy, organizations need to securely deliver new
apps to grow their business quickly. This can increase IT risks, which puts a
premium on an organization's ability to simplify the user experience without
sacrificing security. Using an existing digital or social identity issued by
a trusted third pa... (more)