Andi Mann from CA Technologies recently pointed out that, at every turn,
customers are interacting more and more with businesses through applications.
"Think of real estate businesses like Trulia, Zillow and Realtor.com," he
wrote in Wired's Innovation Insights. "Or think about restaurants. It used to
be that we'd call a restaurant to make a reservation, or even drop in and
make a reservation. Now it's all on-line, through OpenTable, or Foursquare."
This is the emergence of the Application Economy, where the application
becomes the primary point of contact between the business and the customer.
Much of this is being made possible through the use of Application
Programming Interfaces (APIs) to link front-end applications to back-end
information systems. This approach is exploding in popularity because it
builds on well-understood techniques from the web and leverages ... (more)
How quickly do things change in the world of mobility? Just last year, CA
Technologies conducted a worldwide survey that told an entirely different
story from the one we are hearing today. 2013’s Enterprise Mobility –
It’s All About the Apps was a call to action for enterprise IT to keep up
with customers mobility demands and employee’s desire for BYOD.
If last year was about keeping up with customers’ mobile application
demands, this year that issue has all but disappeared. Our 2014 survey
respondents released an average of six customer-facing apps last year, and 71
percent of ... (more)
The security landscape is evolving more than ever before – not only must
chief information security officers (CISOs) deal with constant increasing
cyber-attack threats and security breaches but they must keep up with
mobility trends and concerns about access to data and protecting identities.
Mobility is growing at a fast pace, and though it may be easy to construct
more barriers to data access, there are much more effective approaches.
A new research report by Vanson Bourne sponsored by CA Technologies dives
into the security practices within large enterprises. Survey participant... (more)
A new report sponsored by CA Technologies examines how IT and business
leaders aim to sync the security and mobile user experience. CA
Technologies’ latest research determines that though top concerns of IT
Security practices include the elimination of breaches, data protection and
identities – mobility customer experience, in fact, ranks number two in top
Yes, that really says 42% of respondents say improving mobile customer
experience is a top priority for their organization, which is a great thing.
After all, did you see how many iPhones Apple sold last ... (more)
Four Best Practices for DevOps Success
Much of what is written about DevOps focuses on the development team and on
making things faster. And the ops team is thinking, "Whoa, slow down! We need
to ensure there's quality, so going fast with poor quality doesn't help." So
dev and ops are immediately at odds with each other, because their goals are
You want to center all teams around the common objective of having a
predictable and reliable customer experience. That's just not a coding issue.
There is a difference between quality of code and quality of experience, and