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Jackie Kahle

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Top Stories by Jackie Kahle

The Five Essential Truths of the Application Economy The Application Economy is here and there’s no turning back. Applications have become the primary face of business, and they’re easier to use than ever before. Your customers are far more likely to experience your brand and interact with your enterprise through a software app than a live person. To thrive in this new reality, developing and delivering superior user experiences that engage your customers and staff is now the ultimate priority. And all of it is enabled by software. What do you have to know about this business revolution and what specific actions should your business be taking to adapt? We’ve done the heavy lifting and summarized the findings in this SlideShare deck The SlideShare outlines five things all businesses should know about the Application Economy and the best practices needed to leverage... (more)

Four Best Practices for DevOps Success

Much of what is written about DevOps focuses on the development team and on making things faster. And the ops team is thinking, "Whoa, slow down! We need to ensure there's quality, so going fast with poor quality doesn't help." So dev and ops are immediately at odds with each other, because their goals are different. You want to center all teams around the common objective of having a predictable and reliable customer experience. That's just not a coding issue. There is a difference between quality of code and quality of experience, and what really matters to an organization is ... (more)

How Risky Are Your APIs?

Andi Mann from CA Technologies recently pointed out that, at every turn, customers are interacting more and more with businesses through applications. "Think of real estate businesses like Trulia, Zillow and Realtor.com," he wrote in Wired's Innovation Insights. "Or think about restaurants. It used to be that we'd call a restaurant to make a reservation, or even drop in and make a reservation. Now it's all on-line, through OpenTable, or Foursquare." This is the emergence of the Application Economy, where the application becomes the primary point of contact between the business an... (more)

Eliminating Mobility Silos

While Bring Your Own Device (BYOD) programs are very widely adopted, far fewer companies have implemented a comprehensive enterprise mobility strategy. When there isn't a consistent governance policy in place, the approach to mobility tends to become fragmented and siloed, with each department executing on its own strategy. Without a high-level, enterprise view of mobility and the governance policy to support it, mobility management will be supported by a series of redundant and fragmented point solutions, which can be quite costly. Worse still, failure to implement an end-to-en... (more)

How Can IT Keep up with the Pace of Change?

New research commissioned by CA Technologies and conducted by Vanson Bourne shows the role of IT is changing -- and not to benefit IT leaders in many cases. The survey of 1,300 senior IT leaders worldwide revealed 39% of respondents now see IT as a service broker or consultant to the line of business rather than a full-service provider of all IT services; and 35% of IT spending is occurring outside of the IT department today - and that number is expected to grow to 44% in three years. Other disturbing findings show that just 11% see the role of IT as a developer of new, innovativ... (more)