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Jackie Kahle

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Top Stories by Jackie Kahle

IT High on the Totem Pole: Using Management Cloud to Get There IT's role is changing dramatically from working in isolation to operating hand in hand with the business team. Successful IT leaders understand that they need to keep a pulse on the newest technologies and work in unison with their business counterparts in order to remain at the forefront of their industry. By approaching IT service delivery through a business lens, IT is able to streamline processes, lessen the IT management burden, and empower end users. Management Cloud: IT's Key to the New Front Office, a CA Technologies eBook, has the details on how Management Cloud allows IT to move up the totem pole. The Management Cloud Advantage Management Cloud is comprised of a set of integrated business applications delivered as cloud services. Namely, Management Cloud provides elegant solutions by defining a... (more)

How DevOps Became the New Normal | @DevOpsSummit [#DevOps]

How DevOps Became the New Normal Just last year, a CA Technologies and Vanson Bourne survey revealed that DevOps was not a sure-fire hit— 16 percent of senior IT professionals did not know what DevOps was, and an additional 18 percent had no plans to adopt it. Fast forward one year and the results tell an entirely new story. 88 percent of respondents had already adopted DevOps or plan to do so, up from 66 percent last year. In addition to senior IT professionals, this year’s respondents expanded to include senior Line-of-Business executives—precisely the people you’d expect woul... (more)

Why Customers are Unhappy with Your Mobile Apps

How quickly do things change in the world of mobility? Just last year, CA Technologies conducted a worldwide survey that told an entirely different story from the one we are hearing today. 2013’s Enterprise Mobility – It’s All About the Apps was a call to action for enterprise IT to keep up with customers mobility demands and employee’s desire for BYOD. If last year was about keeping up with customers’ mobile application demands, this year that issue has all but disappeared. Our 2014 survey respondents released an average of six customer-facing apps last year, and 71 percent of ... (more)

How the IT Team became the A-Team By @JackieKahle | @DevOpsSummit [#DevOps]

Gone are the days when IT was seen as unimportant or unchanging. IT is no longer only about supporting employees—it integral to businesses. CEOs have taken note of the fact that customers are more likely to interact with your brand through an app than a person, and companies are trying to reposition themselves in the new application economy. That allows IT departments to be more innovative and flex their creative muscles. Application economy leaders and laggards Now, IT is no longer a just a cost center, but a strategic weapon.  A recent survey of 1,425 IT and business leaders con... (more)

Best Practices for DevOps Success By @JackieKahle | @DevOpsSummit [#DevOps]

Four Best Practices for DevOps Success Much of what is written about DevOps focuses on the development team and on making things faster. And the ops team is thinking, "Whoa, slow down! We need to ensure there's quality, so going fast with poor quality doesn't help." So dev and ops are immediately at odds with each other, because their goals are different. You want to center all teams around the common objective of having a predictable and reliable customer experience. That's just not a coding issue. There is a difference between quality of code and quality of experience, and wh... (more)