Andi Mann from CA Technologies recently pointed out that, at every turn,
customers are interacting more and more with businesses through applications.
"Think of real estate businesses like Trulia, Zillow and Realtor.com," he
wrote in Wired's Innovation Insights. "Or think about restaurants. It used to
be that we'd call a restaurant to make a reservation, or even drop in and
make a reservation. Now it's all on-line, through OpenTable, or Foursquare."
This is the emergence of the Application Economy, where the application
becomes the primary point of contact between the business and the customer.
Much of this is being made possible through the use of Application
Programming Interfaces (APIs) to link front-end applications to back-end
information systems. This approach is exploding in popularity because it
builds on well-understood techniques from the web and leverages ... (more)
Much of what is written about DevOps focuses on the development team and on
making things faster. And the ops team is thinking, "Whoa, slow down! We need
to ensure there's quality, so going fast with poor quality doesn't help." So
dev and ops are immediately at odds with each other, because their goals are
You want to center all teams around the common objective of having a
predictable and reliable customer experience. That's just not a coding issue.
There is a difference between quality of code and quality of experience, and
what really matters to an organization is ... (more)
APIs - application programming interfaces -- are an old technology that has
become today's hottest method for getting critical data to mobile apps. APIs
are good for business. APIs drove $2 billion in business for Expedia by
securely exposing valuable content to its affiliate network.
But there are hidden dangers to using APIs. APIs share many of the same
threats that plague the web, but APIs have unique risk profile that must be
managed. It is a mistake to think we can secure APIs the same way we secure
But there are some really simple things that anyone implementing a... (more)
While Bring Your Own Device (BYOD) programs are very widely adopted, far
fewer companies have implemented a comprehensive enterprise mobility
strategy. When there isn't a consistent governance policy in place, the
approach to mobility tends to become fragmented and siloed, with each
department executing on its own strategy.
Without a high-level, enterprise view of mobility and the governance policy
to support it, mobility management will be supported by a series of redundant
and fragmented point solutions, which can be quite costly. Worse still,
failure to implement an end-to-en... (more)
Today's IT leaders must feel like they are living in a mash-up of two songs
-"The Times They Are a-Changin" and "We've Only Just Begun."
The question isn't whether the role of IT is changing, it is what you as an
IT leader need to do to get ahead of the change.
A recent global survey commissioned by CA Technologies and conducted by
Vanson Bourne illustrates how radically the role of IT is changing in today's
business -- and not always to the benefit of IT leaders and staffers. The
survey of 1,300 senior IT leaders from large organizations in 21 countries
explored the IT departmen... (more)